Privacy Policy

At DanangWander, we commit to protecting your privacy and personal information. This privacy policy explains how we collect, use, store, and protect your information when you access the website danangwander.com, use our services, or contact us. Please read carefully to understand your rights and responsibilities.

1. Information we collect

We may collect the following types of information when you interact with DanangWander:

a. Personal information you provide

  • Full name, email address, phone number, or other information when you:
    • Register an account on the website.
    • Book tickets for attractions, tours, transportation, hotels, villas, or other services.
    • Contact us via email (info@danangwander.com) or hotline (0344533533).
    • Submit consultation requests or feedback through the contact form.

b. Information automatically collected

  • Access data: IP address, browser type, device used, access time, and the pages you view on the website.
  • Cookies and similar technologies: We use cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but this may affect some website functions.

c. Information from third parties

  • We may receive information from partners (for example: ticket providers, tour suppliers, or payment platforms) when you use their services through our website.

2. Purpose of using information

We use your information to:

  • Provide and manage travel services such as booking tickets, tours, transportation, hotels, or villas.
  • Process payments and send service booking confirmations.
  • Send notifications about booking status, offers, or relevant travel information (if you agree to receive them).
  • Improve the website, services, and user experience through data analysis.
  • Comply with legal requirements or resolve disputes.

3. Sharing information

We commit to not selling, renting, or transferring your personal information to third parties, except in the following cases:

  • Service partners: We share necessary information with partners (such as tour companies, hotels, or transportation providers) to complete the services you request. These partners are obligated to keep your information confidential.
  • Legal requirements: We may disclose information if required by law enforcement or to protect the legitimate interests of DanangWander.
  • Technology providers: Service providers such as payment platforms, data analytics, or cloud storage may access information to support website operations.

4. Information security

We apply technical and organizational security measures to protect your information, including:

  • Use of HTTPS protocol and SSL encryption for the website.
  • Storing data on secure servers.
  • Restricting access to information to only authorized employees.

However, no system is absolutely secure. If a security incident occurs, we will notify and handle it according to legal regulations.

5. Your rights

You have the following rights regarding your personal information:

  • Access: Request to view the personal information we store about you.
  • Correction: Request to correct inaccurate information.
  • Deletion: Request to delete personal information (unless we need to retain it for legal or contractual reasons).
  • Restriction of processing: Request to limit how we use your information.
  • Opt-out of marketing information: You can unsubscribe from promotional emails at any time.

To exercise these rights, please contact us via email info@danangwander.com or hotline 0344533533.

6. Cookies and tracking

Our website uses cookies to:

  • Store your preferences (such as language or region).
  • Analyze user behavior to improve content.
  • Display relevant ads (if any).

You can manage cookies through your browser settings. If you refuse cookies, some website features may not work optimally.

7. Storage period

We store your personal information only for as long as necessary to:

  • Provide the services you request.
  • Comply with legal obligations (for example: storing payment invoices).
  • Resolve disputes or support requests.

After this period, the information will be deleted or anonymized, unless you agree for us to store it longer.

8. Links to third-party websites

Our website may contain links to other websites (such as tour partners or payment platforms). We are not responsible for the privacy policies of these websites. Please check their policies before providing information.

9. Changes to the privacy policy

We may update this privacy policy to reflect changes in services or legal regulations. Any changes will be posted on the website, and we encourage you to check it regularly.

10. Contact us

If you have questions, complaints, or need assistance with the privacy policy, please contact:

  • Website: danangwander.com
  • Email: info@danangwander.com
  • Hotline: 0344533533

We commit to respond as soon as possible to ensure your rights.

DanangWander – Protecting your information, accompanying your exploration journey!

Last updated: 22/06/2025